Privacy Policy

01Definition of Personal Information

In this policy, "personal information" means personal information as defined in Japan's Act on the Protection of Personal Information (個人情報の保護に関する法律; the "APPI"): information about a living individual that can identify a specific individual by the name, date of birth, or other descriptions contained in that information (including information that can be readily collated with other information and thereby identify a specific individual).

02How We Collect Personal Information

We may collect personal information in the following ways:

• Entries in our contact form
• Entries when requesting documents or samples
• Entries when booking a facility tour or an introductory consultation
• Inquiries by email, telephone, or fax
• Information provided via business cards or written documents

The items of personal information we collect are the medical institution's name, department, contact person's name, title, telephone number, email address, and other information related to the inquiry.

03Purposes of Use

We use the personal information we collect for the following purposes:

• Responding to inquiries and consultations
• Providing product information and documents
• Shipping samples and arranging facility tours
• Carrying out operations related to transactions and contracts
• Providing information about our products and services
• Providing after-sales support and training information
• Responding to requirements under laws and regulations

If we use personal information for any purpose other than the above, we will obtain the individual's prior consent.

04Provision to Third Parties

We do not provide personal information to third parties without the individual's consent, except in any of the following cases:

• When required by laws and regulations
• When necessary to protect a person's life, body, or property, and it is difficult to obtain the individual's consent
• When particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual's consent
• When it is necessary to cooperate with a national government agency, a local government, or a party entrusted by either, in performing duties prescribed by laws and regulations

05Management and Security Measures

We keep personal information accurate and manage it securely. We take necessary and appropriate security measures to prevent unauthorized access to, and loss, destruction, alteration, or leakage of, personal information. We also exercise necessary and appropriate supervision over employees and contractors who handle personal information.

06Disclosure, Correction, and Deletion

When an individual requests disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of their personal information, we will verify the requester's identity and respond promptly in accordance with laws and regulations. A prescribed fee may apply to requests for disclosure of personal information.

To make such a request, please use the contact listed below.

07Use of Cookies

Our website may use cookies to improve usability and analyze site traffic. You can refuse cookies through your browser settings; if you do, however, some services may not function properly.

08Changes to This Policy

We may change this policy without notice due to amendments to laws and regulations or for other reasons. The revised privacy policy takes effect when it is posted on this website. If material changes are made, we will announce them on this website.

09Contact for Inquiries

For inquiries, comments, complaints, or requests for disclosure and other actions regarding the handling of personal information, please contact us at:

Email

info@techno-cell.co.jp

Hours

Weekdays 10:00–18:00 JST (excluding weekends and national holidays)